SGTMake.com – Delivering Quality Engineering Components Worldwide
At SGTMake.com, we take pride in delivering high-quality engineering and EV components to customers across India and around the world. This Shipping Policy outlines our standard practices for order processing, dispatch, delivery timelines, Incoterms, and related terms for both domestic and international shipments.
All confirmed orders are processed within 2–5 business days after successful payment and verification.
Orders placed on weekends or public holidays will be processed on the next working day.
For custom-built or made-to-order products (e.g., controllers, battery packs, BMS, or other R&D items), dispatch timelines may vary from 10 to 25 business days, depending on production lead time.
Blue Dart, DTDC, Delhivery, or other trusted logistics partners.
All international destinations: 20–25 business days after dispatch
DHL, FedEx, UPS, or Aramex (depending on destination and product type).
DAP (Delivered At Place)
Buyer is responsible for import duties, taxes, and customs clearance in the destination country.
EXW (Ex Works – Bhilwara, Rajasthan, India)
For bulk or B2B orders where the buyer arranges pickup and export logistics.
⚠️ Note: Customs clearance delays are beyond our control and may extend delivery times. The buyer must ensure import eligibility and compliance with local regulations.
All international shipments are covered under standard carrier liability. Optional full-value insurance is available upon request at the buyer's cost. Risk transfers to the buyer once goods are handed over to the carrier under EXW or upon arrival under DAP terms.
If the consignee is unavailable, unresponsive, or customs documents are delayed beyond 10 days, the shipment may be held at the destination warehouse.
Important: Any storage or demurrage charges shall be borne by the buyer.
Calculated automatically at checkout based on weight, size, and delivery location.
Shipping costs are dynamically calculated based on courier rates, volumetric weight, and destination.
For bulk or trade orders, freight quotations will be shared separately after order confirmation.
Once your order is dispatched, you will receive:
Tracking can also be accessed from your SGTMake account dashboard.
Return Address:
SGTMake – Returns (RMA #____)
Head Office: Bhilwara, Rajasthan, India
📞 +91-7014043771 | ✉️ support@sgtmake.com
All shipments are packed according to international export-grade standards using shockproof, moisture-protected, and anti-static materials.
Battery packs and DG-classified products are packed in UN-approved containers compliant with UN3480/UN3481 regulations where applicable.
Certain products, such as lithium battery packs, high-power controllers, and DG-classified items, are subject to IATA and Dangerous Goods (DG) shipping regulations.
Warranty replacements are processed once the returned product is received and verified by our technical team.
All warranty shipments follow the same shipping conditions as the original purchase, including applicable shipping costs and Incoterms.
All international orders are exclusive of import duties, VAT, or local taxes, unless otherwise agreed in writing.
The buyer is responsible for any charges imposed by the destination country's customs authorities.
SGTMake shall not be held liable for delays caused by events beyond our reasonable control, including natural disasters, strikes, shipping disruptions, or government restrictions.
SGTMake reserves the right to modify this Shipping Policy at any time without prior notice. Updated versions will be published on www.sgtmake.com/policies/shipping-policy.
Last Updated: November 10, 2025
SGTMake reserves the right to modify this Shipping Policy at any time without prior notice.